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Can I add Mutliple Departments to track different Team or Division Requests
Yes, you can create multiple departments and have separate e-mail address for each department to track requests. To know more, please click Department and Mail Server Settings.
What is a Department?
Departments are the various divisions in your organization. For example, Sales, Support, IT, HR, Admin, Finance can be considered as separate departments. For each department you can specify the support agents, configure separate support email ...
Is it mandatory to have a department?
No, not necessary. Zoho Support creates a default Department as General. You can setup Mail Server settings for the default Department or create your own Department. Refer the below links for more: Mail Server Settings Department
How to switch departments and view the records?
Departments are listed as a drop down at the top. Refer the below image to switch between the Departments.
Can a Support Agent be associated with Multiple Departments?
Yes, support agents can be associated to multiple Departments. Goto Setup >Admin Settings >Users >edit the Support Rep and associate departments to the Support rep.