Can I re-invite a Customer Portal user?
Yes, you can re-invite your Customer Portal user if they have not accepted their first invite. To carry out this function, Goto Setup in Zoho Support > Customer Portal Settings > Customer Portal Users.
In the Customer Portal Users page, you can find the list of portal users and their confirmation status. A portal user who had not accepted the invitation would be listed as Not Confirmed under the Confirmation Status. Choose the user by clicking the check box in the front of their Name and click Re-Invite to resend the Customer Portal invitation.
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How to de-activate a Customer Portal User?
To de-activate Customer Portal User, Goto Setup > Customer Portal Settings > Customer Portal Users. The list of Portal Users who have been added would be displayed. Select the user you intend to de-activate and click Deactivate Portal User.
How do I join a portal user to my organization customer portal?
Once you have created a new "Portal User" (Goto Setup--->Customer Portal Settings--->Customer Portal Users), an invitation e-mail would be sent to the Portal User with a confirmation link. When the Portal User confirms by accessing the link, they can ...
Can a Portal user see requests submitted by other users from the same Organization?
No, currently it is not possible for a Portal User to view Requests related to other customers. However, a portal user can add requests and track his/her request status in customer portal. For more refer Portal User Action
How do I add Customer Portal for my organization?
Customer Portal is automatically enabled if you add Portal Users. To add portal users: Goto Setup > Customer Portal Settings > Customer Portal User > Add Portal User. Also, you can add a contact as portal user. Just open an added contact and click ...
What is Customer Support Portal?
The Customer Support Portal is a dedicated support area that allows your customers who wish not to contact the helpdesk due to reasons like long call queue and delayed e-mail response.