Can I view the status of my request without logging into Portal?

• Related Articles

• Can I add more options to Request Status Field?

  Yes, you can add more options to Request Status field. Goto Setup >Request Settings >Field list >edit Status field--->add more options and Save.

• Can a Portal user see requests submitted by other users from the same Organization?

  No, currently it is not possible for a Portal User to view Requests related to other customers. However, a portal user can add requests and track his/her request status in customer portal. For more refer Portal User Action

• Can I view the history of a request?

  Yes, you can view the history of a request in Zoho Support. You can learn how a request has been handled or the activities carried out from addition to closure of a request. To view the history of a request, do the following: Open any request from ...

• Can I notify customers when a request is updated with a particular status?

  Yes, you can notify customers when requests are updated with a particular Status. To achieve this, you can setup Workflow Rules and Alerts. Goto Setup > Workflow Settings > Workflow rule > Create new rule for Request module. Then create alert, Goto ...

• How can I search for requests in the portal?

  You can search for your requests from the "My Request Page" in the Customer Portal. Your search can be based on Request Id, Subject, Status, Priority or E-mail.