How can I enter the time spent on a request and the cost of support rep who worked on it?

How can I enter the time spent on a request and the cost of support rep who worked on it?

In Zoho Support, you can enter the time spent by a support representative on a request and the cost per hour to calculate the wage to be paid to support reps. The instructions listed below would help you with this. 
  1. Open a Request from the Request Home page.

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