How can I reset the request ID's, so that my clients don't think I have over 800 service issues?

• Related Articles

• How to create a request template for frequently raised requests?

  You can create Request Templates and add requests instantly using them. They can be customized individually for frequently raised issues. Just select any template relevant to the request from the Select Template drop box in the New Request from. ...

• Can I view the status of my request without logging into Portal?

  No. You can view the status of your request, only when you have logged into the customer service portal.

• Can I create multiple tasks for a request and assign them to different support reps?

  Yes, you can create tasks to complete specific requests related to requests. You can also create multiple tasks and assign it to various support rep so that they can work on different issues of a request simultaneously, considerably reducing the ...

• What is the EMAIL ID in Mail Server Settings

  Email ID is your POP account email address. It can be like support@yourdomain.com or sales@yourdomain.com, etc

• Can I create Pre-defined Request Templates?

  Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action. To add new Request Template, Goto Setup >Templates ...