How can I upgrade my account by adding more support reps?
To add Support Agents, please go to Subscriptions on the top right hand corner after logging into Zoho Support.
Click Manage under your current edition and edit the Total Number of Agents field in the following page.
For Example, when you have 12 Support Agents and want to add 3 more, edit the Total Number of Agents field to show 15.
Click Proceed to display the payment page where you need to provide your credit card details.
Click Make Payment to complete your transaction of upgrading your Support Agents.
Related Articles
How to export support reps along with their details?
You can export Support Reps along with their details in Zoho Support. Just click Export Support Reps button and the details entered for each support reps are exported in the .csv format.
Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
Can I automatically assign Support Reps to Requests?
Yes, you can assign Support Reps automatically with a condition, by using our Workflow Settings. Goto Setup > Workflow Settings > Create a workflow rule. Then create a workflow assignment value and associate that to the Workflow Rule. Refer Workflow ...
Can I create multiple tasks for a request and assign them to different support reps?
Yes, you can create tasks to complete specific requests related to requests. You can also create multiple tasks and assign it to various support rep so that they can work on different issues of a request simultaneously, considerably reducing the ...
How can I add a Support Agent?
To add support agents, Goto Setup > Admin Settings > Support reps > Add Support Rep. Once you add a Support Rep, an invitation e-mail with the confirmation link would be sent to them. On confirmation, Support Rep is associated into your ...