How can I use Workflow?

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• What are Workflow Rules, Workflow Alerts, Workflow Tasks & Workflow Assignment Values?

  Workflow Rules Workflow Rules help you specify when a workflow should be triggered & when it should be executed ( based on criteria ). For more details about Workflow Rules, refer http://www.zoho.com/support/help/workflow-settings.html#wf-rules ...

• What is Workflow ?

  Workflow helps you automate your support process. With workflow, you can assign tickets based on set criteria, set due dates based on priority, create task, send notifications & update fields. Repeated work which are carried out manually can be ...

• Can I associate a Workfllow Alert or Task or an Assignment value to multiple Workflow Rules ?

  Yes, you can associate a Workflow Alert or Workflow Task or Workflow Assignment Value to multiple Workflow Rules.

• Can I have a Workflow Rule without Alerts, Tasks & Assignment Values ?

  Yes. You can have a workflow rule without Alerts, Tasks and Assignment Values, but remember that no action will be performed when the workflow is executed. So it is important to associate a Workflow Alert or Task or Assignment Value for each Workflow ...

• How can I use Map Dependency Fields?

  Map Dependency Fields allows you to create dependencies between two pick list fields. For example, let us say you have a field called "Issue Type" and the options for this field is "Software, Computer, Printer, etc". Let us say you have another field ...