How to allow the zoho servers to reach customer mail servers. what ip addresses do the customer need to put into their firewall to achieve this?
The users has to add this IP 72.5.230.103 to allow Zoho Servers to access their mail servers.
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Can't receive invitation and notification mails from Zoho Support. Need Public IP details to add in customer's mail server
Customers need to allow the following IPs in their firewalls or in SPF records to allow invitations/notiification mails from Zoho Support to reach their servers SMTP server public IPs: 1. 72.5.230.66 2. 72.5.230.67 ZOHO public IP: 1. 72.5.230.103
How can I setup Mail Server in my Zoho Support account?
To add mail account, you need Mail Server details such as mail account, user name, password, port, incoming/outgoing server, etc. Typically this information is available with your IT or System Admin department. For more help click here Mail Sever ...
Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
What is Customer Support Portal?
The Customer Support Portal is a dedicated support area that allows your customers who wish not to contact the helpdesk due to reasons like long call queue and delayed e-mail response.
How can I add a Widget in the Customer Homepage?
To add a widget in the Customer Home page, follow the steps given below: Log into Zoho Support. Click Setup > Customer Portal Settings