How to configure Time Left Queue?

How to configure Time Left Queue?

Time Left Queue works only if you setup Due Date/Time either through Workflow Assignment Values or SLA.

To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with a criteria and Save the Workflow Rule.

Create New Workflow Assignment Value with Due Date Time.

Or

If you want to create Due Date Time using SLA, Goto Setup > SLA Settings > Specify criteria to match and setup Due Date Time.

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