How to hide tabs for whole organization?

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• How to hide Tabs for Support Agents?

  To hide tabs for Support Reps, you have to first create a New Profile or Edit the Standard Profile under Setup > Admin Settings > Profiles and remove the tabs that are not required. Now associate this Profile to a Support Agent. Goto Setup > Admin ...

• Can I re-order or re-organize Tabs?

  Yes, you can re-order Tabs as per your organization requirement. Goto Setup >Tab Settings > Organize Tabs. Now, edit a particular module to change the display name of a tab. For more refer Tab Settings

• Can I hide fields for Support Agents?

  You can hide fields using Field Level Security. Goto Setup > Admin Settings > Field Level Security Select the profile name, module and uncheck the fields you want to hide and Save. To create Profile Goto Setup > Admin Settings > Profiles > Add New ...

• Can I hide a Widget in the Customer Portal?

  By default, hide option is provided to all the widgets in the customer home page. Widgets set to show in the customer home page are notified in orange and those hidden would be in grey. To hide a widget, rollover the mouse on it to highlight the ...

• How do I setup Escalation matrix for my organization?

  You can setup four level's of escalation for your organization. To setup escalation matrix, you have to create SLA's. Goto Setup > SLA Settings > Service Level Agreements > Create SLA, specify criteria and setup Escalation Levels. Refer SLA and ...