Is it possible to show the field but dis-able edit access for that field
No, currently it is not possible. You can make the field either visible or in-visible.
To hide/show fields,
Goto Setup >Admin Settings > Field level security >select profile & module to hide/show fields
For More refer Field Level Security.
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If you are not able to de-activate a Support Agent, please check if the Support Agent is a primary contact. Goto Setup >Admin Settings >Company Details >Check if the Support Agent is a primary contact.
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