What is a Department?

What is a Department?

Departments are the various divisions in your organization. For example, Sales, Support, IT, HR, Admin, Finance can be considered as separate departments.

For each department you can specify the support agents, configure separate support email address, track support requests & contacts separately, set workflow rules, define service level agreements and can specify the operational hours.

Click Department to know more.


    • Related Articles

    • Can I move request from one Department to another Department

      Sorry, currently you cannot move Requests from one Department to another Department on the fly. You have to forward the request to another Department.

    • Can I delete the Department?

      No, you cannot delete a Department. Instead you can edit & change the Department name. Or To stop fetching e-mails to that Department, Goto Setup > Admin Settings > Mail Server Settings >Stop Fetching for the Mail account associated with that ...

    • Is it mandatory to have a department?

      No, not necessary. Zoho Support creates a default Department as General. You can setup Mail Server settings for the default Department or create your own Department. Refer the below links for more: Mail Server Settings Department

    • What does Public & Private stand for while creating Department?

      Public - If you select this option, Department is visible in "Customer Portal" for customers to view. Private - If you select this option, Department is not visible in "Customer Portal" and is shown only for your organization.

    • Where can I specify the support email address for a particular department?

      To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...