What is Holiday List and how is this useful?
Setup holiday list for your organization, so that it would not count in your organization Business Hours.
To create refer Holiday List.
Related Articles
How is Time Entry useful?
Using time entry you can calculate the amount to be charged for the customers for the time spent with the support team. In other words, you can calculate the wage for your support agent. For more help, please click here.
What is a Role and how is it Useful?
Roles enable you to set up your organization-wide hierarchy such that users at higher hierarchy can always access all the records of lower hierarchy. For example, Team leaders can access all the Support Agent records where as Support Agent can access ...
Can I add more options to Request Status Field?
Yes, you can add more options to Request Status field. Goto Setup >Request Settings >Field list >edit Status field--->add more options and Save.
How can I use Map Dependency Fields?
Map Dependency Fields allows you to create dependencies between two pick list fields. For example, let us say you have a field called "Issue Type" and the options for this field is "Software, Computer, Printer, etc". Let us say you have another field ...
How to de-activate a Customer Portal User?
To de-activate Customer Portal User, Goto Setup > Customer Portal Settings > Customer Portal Users. The list of Portal Users who have been added would be displayed. Select the user you intend to de-activate and click Deactivate Portal User.