Can a support rep be associated with multiple portals?

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• Can a Support Agent be associated with multiple Portals?

  Yes, Support Agent can be associate to multiple Portals. As soon as the Support rep log-in, associated Portal URL's are listed. Support rep can click on a Portal to view/reply tickets.

• Can a Support Agent be associated with Multiple Departments?

  Yes, support agents can be associated to multiple Departments. Goto Setup >Admin Settings >Users >edit the Support Rep and associate departments to the Support rep.

• Can I associate multiple Support Agents to a Department same time?

  Yes, you can associate multiple Support Agents to a Department. Click Setup >Admin Settings >Departments >Select Department Select the option to "Associate Existing Support Rep" option and add Multiple Support Reps to a Department.

• Can I create multiple tasks for a request and assign them to different support reps?

  Yes, you can create tasks to complete specific requests related to requests. You can also create multiple tasks and assign it to various support rep so that they can work on different issues of a request simultaneously, considerably reducing the ...

• How can I delete a Support Rep in Zoho Support?

  In Zoho Support you cannot delete a Support Rep from the system. However you can Deactivate a Support Rep. Follow the steps mentioned below to Deactivate a Support. Log into the Zoho Support with System Administrator's permission. Click Setup > Admin ...