Can I change a Support Reps e-mail address?

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• My Support Agent did not receive invitation e-mail

  If your Support Rep did not receive the invitation e-mail to join your organization, you can re-invite the Support Rep. Goto Setup > Admin Settings > Support Reps > Select a Support Agent > Click Re-Invite button. This triggers another invitation ...

• Can I automatically assign Support Reps to Requests?

  Yes, you can assign Support Reps automatically with a condition, by using our Workflow Settings. Goto Setup > Workflow Settings > Create a workflow rule. Then create a workflow assignment value and associate that to the Workflow Rule. Refer Workflow ...

• How can I restrict mail sending option to a support rep?

  You can restrict support reps from sending e-mails in Zoho Support. This feature is profile based,

• Can I specify multiple support email address for a single department?

  Yes, you can configure multiple Email Address to the same Department. While adding Mail Account under Mail Server Settings, associate the Department name. For example, you can associate xyz@zohocorp.com & abc@zohocorp.com to a single Department, so ...

• Where can I specify the support email address for a particular department?

  To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...