Can I specify multiple support email address for a single department?
Yes, you can configure multiple Email Address to the same Department. While adding Mail Account under Mail Server Settings, associate the Department name.
For example, you can associate xyz@zohocorp.com & abc@zohocorp.com to a single Department, so that you receive e-mails addressed to both the Email ID's under single Department.
To know more about how to add a mail account, click Mail Sever Settings > POP Account.
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Where can I specify the support email address for a particular department?
To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...
What is a Department?
Departments are the various divisions in your organization. For example, Sales, Support, IT, HR, Admin, Finance can be considered as separate departments. For each department you can specify the support agents, configure separate support email ...
Can I associate multiple Support Agents to a Department same time?
Yes, you can associate multiple Support Agents to a Department. Click Setup >Admin Settings >Departments >Select Department Select the option to "Associate Existing Support Rep" option and add Multiple Support Reps to a Department.
Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
What is the EMAIL ID in Mail Server Settings
Email ID is your POP account email address. It can be like support@yourdomain.com or sales@yourdomain.com, etc