Can I import solution from other source?

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  Yes, you can move solutions from one topic to the other. Click Solutions tab > Select solutions you want to move > click Move To option.

• Can I restrict solutions only for Customer Portal logged in users?

  Yes, you can restrict this option when you add a solution. Choose between the two options in Public for more restrictions. Refer Add Solutions for more help.

• What is a Profile?

  Profile function controls the permission to modules, records and various utilities, such as import, export, send email, mass update etc. Support Reps associated to the profile can access the functions that are assigned to them. For more info, refer ...

• Can I capture requests directly from my website?

  Yes, you can capture requests directly from your company's website. Zoho Support allows you to build web-to-request form following which you can edit the HTML source in your favorite editor, test them thoroughly and publish in your website. To learn ...