Can I move a solution from one topic to another topic?

Yes, you can move solutions from one topic to the other. Click Solutions tab > Select solutions you want to move > click Move To option.

• Related Articles

• Can I move request from one Department to another Department

  Sorry, currently you cannot move Requests from one Department to another Department on the fly. You have to forward the request to another Department.

• Can I import solution from other source?

  Yes, you can import solution using .csv or .xls format. For more refer Import Solutions.

• Can I make all solutions in a Topic as private?

  Yes, you can make a particular Topic as private which is not visible under customer portal. Goto Solutions tab > right click on Topic and select the option Make all solutions private. For more refer Create Topics.

• How do I add topics for solutions?

  Click Solutions tab > right click on created Topic > click Create Topic. For more refer Create Topic.

• Can I restrict solutions only for Customer Portal logged in users?

  Yes, you can restrict this option when you add a solution. Choose between the two options in Public for more restrictions. Refer Add Solutions for more help.