Can I search across departments? [s.dfjlsadflds .isdjsjdjdfk] 3847423799832493@#@!#@!#_@!#)!#@

Yes, you can search across Departments. Using the Global Search on the right pane of [Module] Home Page and select "All Department" option. Refer to the image below.

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• Will the same SLA work across all Departments?

  No, SLA's work only within the Department. You have to create SLA's for individual Departments.

• Can I customize search? Need to add more fields for search?

  Yes, you can customize your search. Goto Setup >Tab Settings >Search Layout >select the module/tab >edit and select the fields that you would like to search. Please Note: You cannot select more than 6 fields.

• How can I search for requests in the portal?

  You can search for your requests from the "My Request Page" in the Customer Portal. Your search can be based on Request Id, Subject, Status, Priority or E-mail.

• How to switch departments and view the records?

  Departments are listed as a drop down at the top. Refer the below image to switch between the Departments.

• Can a Support Agent be associated with Multiple Departments?

  Yes, support agents can be associated to multiple Departments. Goto Setup >Admin Settings >Users >edit the Support Rep and associate departments to the Support rep.