How to switch departments and view the records?

Departments are listed as a drop down at the top. Refer the below image to switch between the Departments.

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• How can I restrict Support Agents to view only their request?

  You can restrict Support Agents to view only their records/requests. To restrict requests & records, you have to first setup your organization Role Hierarchy. For example, Team leaders can access all the Support Agents records where as Support Agents ...

• Can a Support Agent be associated with Multiple Departments?

  Yes, support agents can be associated to multiple Departments. Goto Setup >Admin Settings >Users >edit the Support Rep and associate departments to the Support rep.

• Will the same SLA work across all Departments?

  No, SLA's work only within the Department. You have to create SLA's for individual Departments.

• Can I search across departments? [s.dfjlsadflds .isdjsjdjdfk] 3847423799832493@#@!#@!#_@!#)!#@

  Yes, you can search across Departments. Using the Global Search on the right pane of [Module] Home Page and select "All Department" option. Refer to the image below.

• Can I view the history of a request?

  Yes, you can view the history of a request in Zoho Support. You can learn how a request has been handled or the activities carried out from addition to closure of a request. To view the history of a request, do the following: Open any request from ...