How do I insert values from my Request form in Email Template?

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  You can create Request Templates and add requests instantly using them. They can be customized individually for frequently raised issues. Just select any template relevant to the request from the Select Template drop box in the New Request from. ...

• Can I create Pre-defined Request Templates?

  Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action. To add new Request Template, Goto Setup >Templates ...

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• What is Return URL while creating Web Request Form?

  Return URL is the URL your customers see after submitting the request form. For example, http://zoho.com is the return URL for the customers submitting form from the Zoho Website.