When creating a new e-mail template, select the module from Available Merge Fields, which lists the available fields in that module. Select a field to populate Copy Merge Field Value. Copy the html code and paste it in the E-mail template body and ...
Yes, you can customize the Notification Alert template. Goto Setup > Notification settings >Notification Rules > click Customize Template link to make the changes.
You can create Request Templates and add requests instantly using them. They can be customized individually for frequently raised issues. Just select any template relevant to the request from the Select Template drop box in the New Request from. ...
To configure Support Email Address to a Department, you have to setup Mail Server for that Department. As soon as Department is created (Goto Setup > Admin Settings > Mail Server Settings >Create Mail Account) associate the Department to setup Email ...