No requests can be found in Time Left Queue. What could be the issue?

No requests can be found in Time Left Queue. What could be the issue?

Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA.

To setup Due Date Time based on a specify criteria, Goto Setup > Workflow Settings > Workflow rule > Create rule with a criteria and Save the Workflow Rule.

Create New Workflow Assignment Value with Due Date Time.

Or

If you want to create Due Date Time using SLA, Goto Setup > SLA Settings > Specify criteria to match and setup Due Date Time.

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