Can I make a field Mandatory?

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• Is it possible to show the field but dis-able edit access for that field

  No, currently it is not possible. You can make the field either visible or in-visible. To hide/show fields, Goto Setup >Admin Settings > Field level security >select profile & module to hide/show fields For More refer Field Level Security.

• Can I make all solutions in a Topic as private?

  Yes, you can make a particular Topic as private which is not visible under customer portal. Goto Solutions tab > right click on Topic and select the option Make all solutions private. For more refer Create Topics.

• Can I add more options to Request Status Field?

  Yes, you can add more options to Request Status field. Goto Setup >Request Settings >Field list >edit Status field--->add more options and Save.

• How to mass update a field in a selected set of requests?

  Mass update helps you update a particular field in a selected set of requests. To carry out a mass update select the requests you intend to update in the requests list view which would highlight the Update option. Select the field you intend to ...

• Is it mandatory to have a department?

  No, not necessary. Zoho Support creates a default Department as General. You can setup Mail Server settings for the default Department or create your own Department. Refer the below links for more: Mail Server Settings Department