Can I make all solutions in a Topic as private?

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• How do I add topics for solutions?

  Click Solutions tab > right click on created Topic > click Create Topic. For more refer Create Topic.

• Can I move a solution from one topic to another topic?

  Yes, you can move solutions from one topic to the other. Click Solutions tab > Select solutions you want to move > click Move To option.

• Can I restrict solutions only for Customer Portal logged in users?

  Yes, you can restrict this option when you add a solution. Choose between the two options in Public for more restrictions. Refer Add Solutions for more help.

• What does Public & Private stand for while creating Department?

  Public - If you select this option, Department is visible in "Customer Portal" for customers to view. Private - If you select this option, Department is not visible in "Customer Portal" and is shown only for your organization.

• Can I make a field Mandatory?

  No, currently there is no option to turn a field as Mandatory. Option will be provided soon.