How can I setup Mail Server in my Zoho Support account?

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• Can't receive invitation and notification mails from Zoho Support. Need Public IP details to add in customer's mail server

  Customers need to allow the following IPs in their firewalls or in SPF records to allow invitations/notiification mails from Zoho Support to reach their servers SMTP server public IPs: 1. 72.5.230.66 2. 72.5.230.67 ZOHO public IP: 1. 72.5.230.103

• Can I change a Support Reps e-mail address?

  Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...

• How can I delete a Support Rep in Zoho Support?

  In Zoho Support you cannot delete a Support Rep from the system. However you can Deactivate a Support Rep. Follow the steps mentioned below to Deactivate a Support. Log into the Zoho Support with System Administrator's permission. Click Setup > Admin ...

• What user name & password should I give when setting up Mail Server Mail Account?

  The user name and password is your POP account user name and password. This information is available with your IT or System Admin team. Note: Please do not give your Zoho account user name & password.

• My Support Agent did not receive invitation e-mail

  If your Support Rep did not receive the invitation e-mail to join your organization, you can re-invite the Support Rep. Goto Setup > Admin Settings > Support Reps > Select a Support Agent > Click Re-Invite button. This triggers another invitation ...