Can't receive invitation and notification mails from Zoho Support. Need Public IP details to add in customer's mail server

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• How to allow the zoho servers to reach customer mail servers. what ip addresses do the customer need to put into their firewall to achieve this?

  The users has to add this IP 72.5.230.103 to allow Zoho Servers to access their mail servers.

• How can I setup Mail Server in my Zoho Support account?

  To add mail account, you need Mail Server details such as mail account, user name, password, port, incoming/outgoing server, etc. Typically this information is available with your IT or System Admin department. For more help click here Mail Sever ...

• My Support Agent did not receive invitation e-mail

  If your Support Rep did not receive the invitation e-mail to join your organization, you can re-invite the Support Rep. Goto Setup > Admin Settings > Support Reps > Select a Support Agent > Click Re-Invite button. This triggers another invitation ...

• How can I add a Support Agent?

  To add support agents, Goto Setup > Admin Settings > Support reps > Add Support Rep. Once you add a Support Rep, an invitation e-mail with the confirmation link would be sent to them. On confirmation, Support Rep is associated into your ...

• Can I change a Support Reps e-mail address?

  Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...