Can I move request from one Department to another Department

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• Can I move a solution from one topic to another topic?

  Yes, you can move solutions from one topic to the other. Click Solutions tab > Select solutions you want to move > click Move To option.

• Can I split a request to work on a new issue filed by a customer?

  Yes, you can split a customer's reply as a new request. Say, you respond to a customer's request and resolved his issue1. He then thanks you and emails you about another issue2. In this case, you can split this issue2 as a new request and assign it ...

• What is a Department?

  Departments are the various divisions in your organization. For example, Sales, Support, IT, HR, Admin, Finance can be considered as separate departments. For each department you can specify the support agents, configure separate support email ...

• Can I delete the Department?

  No, you cannot delete a Department. Instead you can edit & change the Department name. Or To stop fetching e-mails to that Department, Goto Setup > Admin Settings > Mail Server Settings >Stop Fetching for the Mail account associated with that ...

• Is it mandatory to have a department?

  No, not necessary. Zoho Support creates a default Department as General. You can setup Mail Server settings for the default Department or create your own Department. Refer the below links for more: Mail Server Settings Department